Terms of Service

By accessing, browsing, or using the roojackpot.com website and related lottery services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, Cookie Policy, and Responsible Gaming Guidelines.

These terms constitute a legally binding agreement between you and roojackpot.com. If you do not agree with any part of these terms, you must immediately cease using our services and leave the website.

We reserve the right to modify, update, or change these terms at any time without prior notice. Your continued use of our services after any changes constitutes acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates.

Age Verification: All users must provide valid proof of age during account registration. Acceptable forms of identification include government-issued photo ID, driver's license, or passport. We reserve the right to request additional verification at any time.

Geographic Restrictions: Our lottery services are available only to residents of Australia who are physically located within Australian territory at the time of ticket purchase. Participation from outside Australia or by non-residents is prohibited.

Legal Capacity: You must have the legal capacity to enter into binding contracts under Australian law. You must not be subject to any legal restrictions that would prevent you from participating in lottery activities.

Self-Exclusion: If you have voluntarily excluded yourself from gambling activities through any self-exclusion program, you are not eligible to use our services during the exclusion period.

Prohibition Compliance: You must not be prohibited from participating in lottery activities by court order, regulatory authority, or any other legal restriction.

Account Creation: To participate in our lottery services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Information Accuracy: You agree to provide truthful and accurate personal information during registration, including your full legal name, date of birth, residential address, contact information, and payment details. Providing false information may result in immediate account suspension or termination.

One Account Per Person: Each individual is permitted only one account. Creating multiple accounts or sharing account credentials is strictly prohibited and may result in permanent suspension of all associated accounts and forfeiture of any winnings.

Account Security: You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to maintain account security.

Account Suspension: We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, violation of these terms, or misuse of our services. You will be notified of any account suspension or termination via the email address associated with your account.

Account Closure: You may close your account at any time by contacting our customer support team at support@roojackpot.com. Upon closure, any remaining account balance will be refunded according to our refund policy, and any active tickets will remain valid for prize claims.

Each lottery game offered by roojackpot.com operates under specific rules, odds, prize structures, and draw schedules. Detailed game rules are available on individual lottery pages and must be reviewed before participation.

Official Rules: All lottery games are governed by official rules and regulations established by the respective lottery operators and Australian gaming authorities. These rules take precedence over any information presented on our website in case of discrepancy.

Draw Procedures: Lottery draws are conducted by independent third-party lottery operators using certified random number generation systems. Draw results are verified and published according to the official schedule for each lottery.

Number Selection: Players may select their own numbers or use the Quick Pick feature for random number generation. Once a ticket is purchased, number selections cannot be changed or canceled.

Odds Transparency: Winning odds for each lottery game are clearly displayed on the respective lottery pages. These odds are calculated based on the total number of possible number combinations and prize tier structures.

Prize Divisions: Most lottery games feature multiple prize divisions with varying winning requirements and prize amounts. Refer to individual game rules for specific prize division information.

Rollover Jackpots: Some lottery games feature progressive jackpots that increase when the top prize is not won. Jackpot amounts are estimates and may vary based on ticket sales and previous rollovers.

Payment Methods: We accept various payment methods including credit cards, debit cards, and approved electronic payment systems. All transactions are processed through secure, encrypted payment gateways.

Ticket Pricing: Ticket prices are clearly displayed for each lottery game and are subject to change without notice. The price shown at the time of purchase is the price you will be charged.

Transaction Confirmation: Upon successful ticket purchase, you will receive an email confirmation containing your ticket details, numbers selected, draw date, and transaction reference number. This confirmation serves as proof of purchase.

Purchase Deadlines: Tickets must be purchased before the designated cutoff time for each draw. Cutoff times vary by lottery and are displayed on individual lottery pages. Tickets purchased after the cutoff will automatically be entered into the next available draw.

No Refunds: All ticket purchases are final and non-refundable once the transaction is confirmed. Tickets cannot be canceled, modified, or transferred after purchase.

Payment Processing Fees: Additional processing fees may apply depending on your chosen payment method. These fees will be clearly disclosed before transaction completion.

Failed Transactions: If a payment transaction fails, your ticket purchase will not be completed. We are not responsible for missed draws due to failed payment transactions. You are responsible for ensuring sufficient funds and valid payment information.

Spending Limits: We encourage responsible gaming by offering optional daily, weekly, and monthly spending limit tools. You can set and modify these limits through your account settings. We reserve the right to impose spending limits on accounts showing signs of problematic gambling behavior.

Winner Notification: Winners will be notified via email and/or SMS to the contact information associated with their account. It is your responsibility to maintain current contact information and check for winner notifications regularly.

Claim Period: Prizes must be claimed within the specified timeframe established by the respective lottery operator, typically between 90 days to 12 months from the draw date. Unclaimed prizes after the deadline expire and are forfeited.

Identity Verification: Before prize distribution, winners must complete identity verification by providing valid government-issued photo identification and proof of residence. Additional verification may be required for large prize amounts.

Small Prize Payments: Prizes below a certain threshold (typically AU$1,000) are automatically credited to your account balance and can be withdrawn or used for future ticket purchases.

Large Prize Payments: Prizes above the automatic credit threshold require manual claim procedures. Winners must contact our prize claims department and may be required to visit an authorized claim center for prize collection.

Prize Payment Methods: Prizes can be paid via direct bank transfer, check, or in-person collection at authorized claim centers, depending on the prize amount and winner preference.

Prize Disputes: In the event of a prize dispute, the official lottery operator's records and draw results are final and binding. We will cooperate with official investigations but are not responsible for disputes arising from operator decisions.

Shared Prizes: If multiple winning tickets are sold for a prize division, the prize amount is divided equally among all winning tickets. This is particularly common for jackpot prizes.

Tax Obligations: Winners are solely responsible for any and all taxes, levies, or other financial obligations arising from lottery prizes. We recommend consulting with a qualified tax professional regarding your tax obligations.

Tax Reporting: For prizes above specified thresholds, winners may be required to provide tax identification information and complete tax reporting forms in accordance with Australian tax law.

Publicity Rights: By accepting a prize, winners consent to the use of their name, photograph, hometown, and prize amount for promotional and publicity purposes by roojackpot.com and lottery operators, unless otherwise prohibited by law.

Privacy Protection: While winners may be required to participate in certain publicity activities, we respect your privacy and will not disclose personal information beyond what is necessary for promotional purposes and legal compliance.

Prize Acceptance: Prizes must be accepted as awarded and cannot be substituted, transferred, or exchanged for cash or other prizes except at the discretion of the lottery operator.

Legal Compliance: Winners must comply with all applicable laws and regulations regarding prize acceptance, including but not limited to tax laws, import regulations, and financial disclosure requirements.

Entertainment Only: Lottery participation should be treated as entertainment, not as a means of generating income or solving financial problems. Never spend more than you can afford to lose.

Self-Assessment Tools: We provide self-assessment tools and questionnaires to help you evaluate your gambling behavior and identify potential warning signs of problem gambling.

Deposit Limits: You can set daily, weekly, or monthly deposit limits through your account settings. Once set, limits can be increased only after a cooling-off period to prevent impulsive decisions.

Self-Exclusion: You may voluntarily exclude yourself from our services for a specified period (minimum 6 months) by contacting our customer support team. During self-exclusion, you will be prevented from accessing your account or purchasing tickets.

Support Resources: We partner with professional gambling support organizations to provide free, confidential counseling and support services. Contact information and resources are available on our Responsible Gaming page.

Reality Checks: Our system includes optional reality check features that remind you of time spent on the platform and expenditure totals.

24/7 Support: National Gambling Helpline: 1800 858 858

The following activities are strictly prohibited and may result in immediate account suspension or termination, forfeiture of prizes, and potential legal action:

• Underage Participation: Allowing anyone under 18 years of age to access your account or participate in lottery activities.
• Fraudulent Activity: Using stolen payment methods, providing false information, or engaging in any form of fraud or deception.
• Multiple Accounts: Creating or maintaining multiple accounts to circumvent limits or restrictions.
• System Manipulation: Attempting to manipulate, hack, or exploit our website, systems, or lottery draw processes.
• Collusion: Coordinating with other players to manipulate outcomes, share winnings inappropriately, or gain unfair advantages.
• Automated Purchases: Using bots, scripts, or automated systems to purchase tickets or interact with our services.
• Money Laundering: Using our services for money laundering or any other illegal financial activities.
• Reselling Tickets: Reselling, transferring, or distributing tickets purchased through our platform without authorization.
• Intellectual Property Infringement: Unauthorized use, reproduction, or distribution of our website content, logos, trademarks, or proprietary information.
• Abusive Behavior: Harassing, threatening, or abusing our staff, other users, or lottery operators.

Service Availability: While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our website or services. We are not liable for any loss, damage, or inconvenience resulting from service interruptions, technical difficulties, or system maintenance.

Third-Party Operators: roojackpot.com acts as an intermediary for lottery services provided by third-party lottery operators. We are not responsible for draw outcomes, prize payments, or disputes arising from operator decisions or actions.

Information Accuracy: We make reasonable efforts to ensure information accuracy on our website, including jackpot amounts, odds, and draw schedules. However, we are not liable for errors, omissions, or discrepancies. Official lottery operator information takes precedence.

External Links: Our website may contain links to third-party websites. We are not responsible for the content, accuracy, privacy practices, or services provided by external websites.

Force Majeure: We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, technical failures, or other force majeure events.

Maximum Liability: Our maximum aggregate liability to you for any claims arising from or related to these terms or our services shall not exceed the total amount you paid for lottery tickets in the six months preceding the claim.

No Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

Indemnification: You agree to indemnify and hold harmless roojackpot.com, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our services.

Ownership: All content on the roojackpot.com website, including text, graphics, logos, images, audio, video, software, and design elements, is the exclusive property of roojackpot.com or its licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

Trademarks: "roojackpot.com," "Roo Jackpot," and all related logos, service marks, and trade names are proprietary trademarks of roojackpot.com. Unauthorized use of these trademarks is strictly prohibited.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website and services for personal, non-commercial purposes only. This license does not include any right to reproduce, distribute, modify, or create derivative works.

Restrictions: You may not copy, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content obtained from our website without express written permission.

User Content: Any feedback, suggestions, comments, or other communications you provide to us become our property and may be used without compensation or attribution.

Copyright Infringement: We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at legal@roojackpot.com with detailed information.

Right to Modify: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes adding or removing lottery games, changing ticket prices, modifying features, or updating website functionality.

Terms Updates: These Terms of Service may be updated periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email or prominent website notice.

Continued Use: Your continued use of our services after any modifications constitutes acceptance of the updated terms. If you do not agree with the changes, you must discontinue use immediately.

Account Termination by User: You may terminate your account at any time by contacting customer support. Upon termination, you forfeit access to your account but retain rights to claim any prizes from tickets purchased before termination.

Account Termination by Us: We reserve the right to suspend or terminate your account immediately without notice if you violate these terms, engage in fraudulent activity, or if we determine in our sole discretion that your continued use poses a risk to our services or other users.

Effect of Termination: Upon account termination, you will lose access to your account and any associated benefits. Any remaining account balance will be refunded according to our refund policy, minus any outstanding fees or charges.

Service Discontinuation: If we discontinue our lottery services entirely, we will provide reasonable notice and ensure all outstanding tickets remain valid for prize claims according to official lottery rules.

Governing Law: These Terms of Service are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Australian courts.

Informal Resolution: Before initiating formal legal proceedings, you agree to contact us at legal@roojackpot.com to attempt to resolve the dispute informally. We commit to responding within 14 business days and working in good faith to reach a resolution.

Mediation: If informal resolution is unsuccessful, both parties agree to participate in mediation conducted by an independent mediator mutually agreed upon before pursuing litigation.

Class Action Waiver: To the extent permitted by law, you waive any right to participate in class actions or class arbitrations against roojackpot.com. All disputes must be brought individually.

Limitation Period: Any claims arising from or related to these terms or our services must be filed within one year from the date the cause of action arose. Claims filed after this period are permanently barred.

Severability: If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement: These Terms of Service, together with our Privacy Policy, Cookie Policy, and Responsible Gaming Guidelines, constitute the entire agreement between you and roojackpot.com regarding our services and supersede all prior agreements.