Logo

Privacy Policy

Your privacy is fundamental to our service. This policy explains how we collect, use, protect, and manage your personal information in compliance with Australian privacy laws.

Last Updated: January 1, 2025

Privacy at a Glance

At roojackpot.com, we are committed to protecting your personal information and ensuring transparency in how we handle your data. This privacy policy applies to all lottery services, account management, and communications through our website.

Contact Privacy Team View Full Policy

Table of Contents

1. Information We Collect

We collect various types of information to provide, improve, and secure our lottery services. The information we collect includes:

Personal Identification Information

When you create an account or participate in lottery draws, we collect:

  • Full legal name
  • Date of birth (for age verification - 18+ requirement)
  • Email address and phone number
  • Residential address
  • Government-issued identification documents (for verification purposes)

Account & Transaction Information

To manage your account and process lottery participation, we collect:

  • Account username and password (encrypted)
  • Ticket purchase history and selected numbers
  • Transaction amounts and payment methods used
  • Prize winnings and claim history
  • Account preferences and notification settings

Technical & Usage Data

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referring website or source
  • Geolocation data (with your consent)

Communications

We collect and store:

  • Correspondence sent to customer support
  • Survey responses and feedback
  • Marketing preference selections

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Process lottery ticket purchases and validate selected numbers
  • Manage your account and maintain transaction records
  • Process prize payments and winnings claims
  • Send draw notifications and winning alerts

Legal & Regulatory Compliance

  • Verify age and identity to comply with 18+ requirements
  • Report to Australian lottery regulatory authorities as required by law
  • Prevent fraud, money laundering, and illegal activities
  • Comply with tax reporting obligations for prize winners

Security & Fraud Prevention

  • Monitor for suspicious activity and unauthorized access
  • Protect against payment fraud and identity theft
  • Secure sensitive data through encryption and access controls

Service Improvement & Communications

  • Analyze website usage to improve user experience
  • Send promotional offers and lottery updates (with your consent)
  • Respond to customer support inquiries
  • Conduct surveys and gather feedback

3. Age Verification & Compliance

Strict 18+ Requirement: Lottery participation is restricted to individuals 18 years of age or older. We take age verification seriously and employ multiple verification methods:

Verification Process

  • Date of Birth Collection: All users must provide accurate date of birth information during registration
  • Identity Document Verification: Government-issued ID (driver's license, passport) may be required for verification
  • Third-Party Verification Services: We may use certified age verification providers for enhanced security
  • Ongoing Monitoring: Regular audits ensure compliance with age verification requirements

Data Storage & Protection

Age verification data is:

  • Stored securely with encryption
  • Retained only as long as required by law
  • Accessible only to authorized personnel
  • Shared with regulators only when legally required

4. Payment & Financial Data

We handle financial data with the highest security standards to protect your payment information:

Payment Information Collection

  • Payment card details (processed through secure payment gateways)
  • Bank account information (for prize payouts)
  • Transaction history and amounts
  • Billing address details

Payment Security Measures

  • PCI DSS Compliance: We adhere to Payment Card Industry Data Security Standards
  • Encrypted Transactions: All payment data transmitted via SSL/TLS encryption
  • Tokenization: Card details are tokenized and never stored directly on our servers
  • Third-Party Payment Processors: We partner with certified, secure payment service providers
  • Fraud Detection: Advanced fraud monitoring systems protect against unauthorized transactions

Financial Data Usage

Payment information is used exclusively for:

  • Processing lottery ticket purchases
  • Issuing prize payouts and winnings
  • Detecting and preventing fraudulent activities
  • Complying with financial regulatory requirements

5. Winner Information & Disclosure

When you win a lottery prize, additional data collection and disclosure requirements apply:

Winner Data Collection

For prize claims, we collect:

  • Full legal name and identification documents
  • Tax identification numbers (for tax reporting)
  • Bank account details for prize payment
  • Winning ticket information and claim documentation
  • Publicity consent (for promotional purposes, if applicable)

Mandatory Disclosures

Regulatory Requirements: Australian lottery regulations require us to disclose certain winner information:

  • Tax Authorities: Prize winnings and winner details must be reported to Australian tax authorities
  • Lottery Regulators: Winner information is shared with lottery regulatory bodies for compliance verification
  • Public Records: Major prize winners may be publicly disclosed as required by law or lottery rules

Winner Publicity

For promotional purposes, we may request permission to:

  • Publish winner names and general location
  • Use winner photos and testimonials in marketing
  • Share winning stories on our website and social media

Note: Publicity consent is optional and does not affect your ability to claim prizes. You may refuse publicity without penalty.

6. Data Sharing & Third Parties

We share your personal information only when necessary and with appropriate safeguards. Third-party data sharing includes:

Service Providers

We work with trusted third-party service providers who assist in delivering our lottery services:

  • Payment Processors: Process ticket purchases and prize payments securely
  • Identity Verification Services: Verify age and identity for compliance
  • Email Service Providers: Send notifications, confirmations, and marketing communications
  • Cloud Hosting Providers: Store and manage data securely
  • Analytics Providers: Analyze website usage and improve user experience

Regulatory Authorities

We are legally required to share information with:

  • Australian lottery regulatory bodies for compliance verification
  • Tax authorities for winner reporting and tax obligations
  • Law enforcement when required by legal processes
  • Financial intelligence units for anti-money laundering compliance

Lottery Operators

We may share limited information with lottery draw operators to:

  • Process ticket entries for multi-operator draws
  • Verify winning tickets and facilitate prize payments
  • Conduct audits and maintain draw integrity

Data Protection Agreements

All third parties who receive your data:

  • Are contractually bound to protect your information
  • May only use data for specified purposes
  • Must comply with Australian privacy laws
  • Are regularly audited for security compliance

7. Data Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Technical Security

  • Encryption: All sensitive data encrypted in transit (SSL/TLS) and at rest (AES-256)
  • Firewalls: Advanced firewall systems protect against unauthorized network access
  • Intrusion Detection: Real-time monitoring systems detect and prevent security breaches
  • Secure Servers: Data stored on secure, regularly updated servers in certified facilities

Access Controls

  • Role-Based Access: Employees granted access only to data necessary for their job functions
  • Multi-Factor Authentication: Required for all administrative access
  • Access Logging: All data access logged and regularly audited
  • Regular Reviews: Access rights reviewed quarterly and revoked when no longer needed

Operational Security

  • Staff Training: Regular privacy and security training for all employees
  • Incident Response Plan: Documented procedures for data breach response
  • Regular Backups: Automated backups with secure off-site storage
  • Vendor Management: Third-party security assessments and compliance verification

Compliance & Auditing

  • Regular security audits by independent third parties
  • Compliance with Australian Privacy Principles (APPs)
  • Penetration testing to identify vulnerabilities
  • Continuous monitoring and security improvement

8. Your Privacy Rights

Under Australian privacy laws, you have important rights regarding your personal information:

Access Rights

Right to Access: You can request a copy of the personal information we hold about you.

  • Submit access requests via email to privacy@roojackpot.com
  • We will respond within 30 days of receiving your request
  • Requests may require identity verification for security

Correction Rights

Right to Correction: You can request correction of inaccurate or incomplete personal information.

  • Update account details directly through your account settings
  • Contact support for assistance with corrections
  • We will verify and update information within reasonable timeframes

Deletion Rights

Right to Deletion: You can request deletion of your personal information, subject to legal limitations.

  • Request account closure and data deletion via privacy@roojackpot.com
  • Some data must be retained for legal/regulatory compliance
  • Transaction records may be retained for financial audit purposes

Opt-Out Rights

Marketing Communications: You can opt out of promotional communications at any time.

  • Click "unsubscribe" links in marketing emails
  • Adjust communication preferences in account settings
  • Contact privacy@roojackpot.com to opt out of all marketing

Note: Essential service communications (account notifications, transaction confirmations) cannot be opted out of while your account is active.

Complaint Rights

Right to Complain: If you believe we have mishandled your personal information:

  • Contact our Privacy Officer at privacy@roojackpot.com
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
  • We will investigate and respond to complaints within 30 days

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:

Retention Periods

  • Active Account Data: Retained while your account is active and for 7 years after closure for regulatory compliance
  • Transaction Records: Maintained for 7 years to comply with Australian financial record-keeping requirements
  • Winner Information: Retained indefinitely for regulatory audit purposes and prize verification
  • Age Verification Data: Retained for the duration of account activity plus 7 years
  • Marketing Data: Deleted upon opt-out request or account closure
  • Website Analytics: Aggregated and anonymized after 26 months

Secure Deletion

When retention periods expire:

  • Data is securely deleted using industry-standard methods
  • Backups containing old data are overwritten or destroyed
  • Deletion is documented and verified for compliance

10. Cookies & Analytics

We use cookies and similar tracking technologies to enhance your experience and understand how our website is used.

Types of Cookies We Use

  • Essential Cookies: Required for website functionality, account login, and secure transactions
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand website usage and improve user experience
  • Marketing Cookies: Deliver relevant promotional content (with your consent)

Analytics Services

We use analytics tools to collect information about website usage:

  • Page views, session duration, and navigation patterns
  • Device information and browser types
  • Geographic location (city/region level)
  • Traffic sources and referral information

Managing Cookies

You can control cookie usage through:

  • Browser settings to block or delete cookies
  • Cookie consent banner to accept/reject non-essential cookies
  • Third-party opt-out tools for advertising cookies

For detailed information about our cookie practices, please review our Cookie Policy.

11. Marketing Communications

We may use your contact information to send promotional communications about lottery draws, special offers, and updates.

Types of Marketing Communications

  • Email newsletters about upcoming draws and jackpots
  • Promotional offers and special discounts
  • New lottery product announcements
  • Responsible gaming tips and resources

Your Marketing Preferences

Consent-Based Marketing: We send promotional communications only with your permission:

  • Opt-in during account registration (optional)
  • Update preferences anytime in account settings
  • Click "unsubscribe" in any marketing email
  • Contact privacy@roojackpot.com to stop all marketing

Frequency & Limits

To respect your inbox:

  • Marketing emails sent no more than weekly
  • Immediate processing of unsubscribe requests
  • Clear identification of all marketing content

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

How We Notify You

  • Email notification to registered users for significant changes
  • Prominent notice on website homepage
  • Updated "Last Modified" date at top of policy

Your Acceptance

By continuing to use our services after policy updates:

  • You acknowledge and accept the revised privacy policy
  • If you disagree with changes, you may close your account
  • We recommend reviewing this policy regularly

13. Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Privacy Officer

Customer Support

Australian Information Commissioner

If you are not satisfied with our response to your privacy complaint, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

Your Privacy Matters

We are committed to protecting your personal information and maintaining transparent data practices. If you have any questions or concerns about how we handle your data, please don't hesitate to contact our Privacy Team.

Email Privacy Team Responsible Gaming