Get in Touch

We aim to respond to all inquiries within 24 hours during business days. Phone support is available Monday-Friday 9AM-6PM AEST and Saturday-Sunday 10AM-4PM AEST. Email responses are provided 7 days a week, typically within one business day. For urgent matters, we recommend calling our support line directly.

You can contact us about lottery draw information, ticket purchases, prize claims, account support, technical issues, responsible gaming resources, retail location inquiries, or general questions about our services. Our team is equipped to handle a wide range of lottery-related topics and will direct your inquiry to the appropriate specialist if needed.

Absolutely. We take responsible gaming very seriously and provide dedicated support for players concerned about their gambling habits. Our team can connect you with professional resources, explain self-exclusion options, and help you set account limits.

For immediate crisis support, call the National Gambling Helpline at 1800 858 858 (available 24/7). You can also visit our Responsible Gaming page for comprehensive resources.

Yes. All information you provide through our contact forms, email, or phone is handled with strict confidentiality and in accordance with Australian privacy laws. We use secure systems to protect your data and never share your personal information with third parties without your consent. For detailed information about how we handle your data, please review our Privacy Policy.

Yes! We have multiple authorized retail locations across Victoria where you can purchase tickets, claim prizes, and receive in-person assistance. Our retail partners are trained to help with lottery inquiries and can provide immediate support. Visit our Locations page to find the nearest retail outlet, including addresses, phone numbers, and directions.